Account Manager / Platform Administrator

1. The Account Manager / Platform Administrator will manage customer accounts, assist with onboarding, and handle operational tasks across WhySMS and future platforms.
   As the candidate gains product knowledge, the role may also involve account development and introducing additional services — optional and based on capability, not mandatory.
   
   Key Responsibilities
   
   Manage customer accounts across multiple platforms.
   Create, configure, and maintain customer accounts and services
   Support customer onboarding and activation processes
   Monitor usage, balances, quotas, and service status
   Respond to customer inquiries and coordinate with technical teams
   Maintain accurate customer records and follow-ups
   Assist in preparing reports, documentation, and internal tracking
   Communicate professionally with customers via email, WhatsApp, or calls
   Identify opportunities to expand customer usage when appropriate
   
   

Nice to Have

Experience with SaaS platforms or telecom / email services
Basic understanding of messaging, OTP, or email systems
Ability to handle account discussions after onboarding and training

What We Offer

Exposure to multiple digital platforms and projects
Flexible working environment
Clear growth path into account development or sales (optional)
Competitive compensation based on experience
Long-term opportunity within a growing tech group